Privacy Policy

Effective date: February 18, 2019
Last updated: August 31, 2026

Master Translation Service (MTS / “Master Translations”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit https://www.xmmaster.com (and related sites such as https://www.mts.cn), contact us, or use our translation, interpreting, localization, and related services.

By using our website or submitting information to us, you acknowledge this Policy. If you do not agree, please do not provide personal information or use the relevant services. Website rules of use are set out in our Terms of Use.

1. Who we are

Item	Details
Company	Master Translations / 厦门精艺达翻译服务有限公司 (MTS)
Headquarters	Unit J-I / LM, 15F, Huangda Building, No. 28 Houdaixi Road, Siming District, Xiamen 361004, P. R. China
Email	info@mts.cn
Tel	+86-592-5185157 / 5185159
Fax	+86-592-5185755

For privacy-related requests, please email info@mts.cn with the subject line “Privacy Request”.

2. Scope

This Policy applies to:

• Visitors to our websites and pages under our control
• Prospective and existing clients who request quotes, place orders, or communicate with us
• Job applicants and business partners who contact us
• Personal information contained in source documents and materials you entrust to us for translation or related services

It does not cover third-party websites linked from our site; those sites have their own policies.

3. Information we collect

3.1 Information you provide

Depending on how you interact with us, we may collect:

• Contact and business details: name, company, title, email, phone, fax, mailing address
• Inquiry / order details: language pairs, subject matter, deadlines, budget notes, delivery preferences
• Project materials: source files, glossaries, reference documents, style guides, and related content (which may include personal data of your employees, customers, or other individuals)
• Contract and billing information: contracts, invoices, payment and tax-related details as needed to perform the engagement
• Career applications: résumé/CV, education and work history, and other information you voluntarily submit

3.2 Information collected automatically

When you visit our website, we or our hosting environment may automatically collect limited technical data, such as:

• IP address, browser type, device/OS information
• Pages viewed, referral URL, access time and approximate location derived from IP

We do not sell personal information.

4. How we use information and legal bases

We use personal information and project materials to:

1. Respond to inquiries and provide quotations
2. Enter into and perform translation, interpreting, localization, DTP, and related contracts
3. Communicate about project status, delivery, quality feedback, and after-sales support
4. Process applications and partnership inquiries
5. Improve website functionality, security, and user experience
6. Comply with applicable laws, respond to lawful requests, and protect our legitimate rights
7. Send service-related notices (we do not use your data for unsolicited marketing without a lawful basis or your consent where required)

Legal bases include: necessity for entering into or performing a contract with you; necessity to comply with legal obligations; your consent where required; and other bases permitted by applicable law.

5. Cookies and similar technologies

Our site may use cookies or local storage to remember preferences (such as appearance or language-related settings) and to support basic site operation. You can usually control cookies through your browser settings. Disabling cookies may affect some site features.

6. Confidentiality of translation materials

Protecting client content is central to our business:

• Translators and relevant staff are bound by confidentiality / privacy obligations; unauthorized disclosure of client scripts or project materials is prohibited
• Access to project files is limited to personnel who need them to perform the work
• Unless you instruct otherwise, we treat your source and target materials as confidential
• If you have heightened confidentiality requirements (restricted distribution, named translators only, secure transfer methods, etc.), please tell us in advance so we can arrange appropriate controls; a separate non-disclosure agreement (NDA) may be signed upon request

Where materials you provide contain personal information of third parties, you represent that you have a lawful basis to disclose that information to us for the stated purpose.

7. How we share information

We may share information only as needed for the purposes above, including with:

• Internal teams (project managers, linguists, DTP, quality, finance)
• Qualified freelance linguists or subcontractors under confidentiality obligations, when required to fulfill your project
• Service providers who support hosting, email, storage, or IT security, subject to appropriate safeguards
• Professional advisers (e.g. legal counsel) where necessary
• Authorities when required by law, regulation, or valid legal process

We do not sell or rent your personal information to third parties for their marketing.

8. Cross-border transfer

MTS is based in China and primarily processes information in China. If a project requires involving linguists or partners outside China, or if you or your recipients are located abroad, information may be transferred across borders as necessary to perform the service. We take reasonable contractual and organizational measures consistent with applicable law (including China’s personal information protection requirements where they apply).

9. Storage location and retention

Except where cross-border performance or law requires otherwise, personal information we collect is generally stored in the People’s Republic of China.

We retain personal information and project materials only for as long as needed to:

• Complete and support the services you requested
• Meet contractual, accounting, tax, or legal retention obligations
• Resolve disputes and enforce agreements

When retention is no longer necessary, we delete, anonymize, or securely destroy the data in accordance with our internal procedures, unless a longer period is required by law or agreed with you in writing.

10. Security

We implement reasonable administrative, technical, and physical measures appropriate to the nature of the information, including access control, staff confidentiality obligations, and secure handling of project files. No method of transmission or storage is completely secure; if you require specific security measures, please discuss them before sending sensitive materials.

11. Your rights

Subject to applicable law (including, where applicable, China’s Personal Information Protection Law), you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion or restriction of processing in certain circumstances
• Withdraw consent where processing is based on consent (without affecting prior lawful processing)
• Lodge a complaint with a competent regulator

To exercise these rights, contact info@mts.cn. We may need to verify your identity and will respond within a reasonable period required by law. We may decline requests that are excessive, legally restricted, or would impair our ability to perform a contract or meet legal duties.

If you are an individual whose data appears only inside a client’s translation project, please contact that client first; we will cooperate with the client as the data controller where appropriate.

12. Children

Our services and website are directed to businesses and adult professionals. We do not knowingly collect personal information from children under 14. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

13. Third-party links

Our website may contain links to external sites (for example news or partner pages). We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when changes are posted. Material changes may also be highlighted on the website or communicated by other appropriate means. Continued use of the site or services after an update constitutes acceptance of the revised Policy where permitted by law.

15. Contact

Questions or requests regarding this Privacy Policy:

Master Translations (MTS)
Email: info@mts.cn
Address: Unit J-I / LM, 15F, Huangda Building, No. 28 Houdaixi Road, Siming District, Xiamen 361004, P. R. China
Tel: +86-592-5185157 / 5185159

Related reading: Terms of Use · FAQ · Contact